About Us
Welcome to The Palacio Properties—designer-curated stays across Scottsdale, Phoenix, and Tempe where the details are intentional and the experience is easy.
What Working With Palacio Looks Like.
From the guest who walks in for a weekend to the owner who hires us to run the playbook, here's what to expect, what we do, and how we get there.
What I Do
From-Scratch Launches: entity formation, vendor stack, SOPs, listing creation, pricing scaffolds, go-live plans.
Competing in Saturation: demand mapping, positioning, listing rewrites, conversion optimization.
Unit-Level Revenue Ops (STR): pricing logic, review playbooks, cleaner QA, maintenance SLAs.
Operations Cleanup: dashboards, cadence, roles, ticketing loops, vendor accountability.
Fractional CEO/COO: interim leadership, KPI ownership, cadence setting, team stabilization.
AI With Guardrails: safe use cases, approval flows, monitoring, risk audits.
What You Can Expect
Thoughtful design that feels calm and clean the moment you walk in.
Hotel-level standards and amenities—triple-checked linens, spotless kitchens, reliable Wi-Fi—without the hotel crowds.
Self-check-in that actually works, clear house guides, and fast responses when you need help.
Neighborhood tips for restaurants, hiking, golf, experiences, and sunset spots—so you spend less time planning and more time living.
How We’ll Work
Discovery Call → clarify goals and constraints.
Diagnostic → deep read on revenue, ops, and brand.
Plan → concrete deliverables, owners, deadlines.
Execution → weekly rhythm, visible dashboards, no fluff.
Handoff → tools and training your team keep using.
Consulting — Strategy, Turnarounds & Fractional Leadership
You don’t need more noise—you need a builder in your corner. I help founders and operators start from zero, compete in saturated markets, and turn around underperforming businesses. Specialty: short-term rentals (STR) and operations-heavy companies.
Our Packages
Choose Your Starting Point.
From a focused power hour to a full listing-and-revenue makeover, every package is shaped around a clear outcome and a defined timeline.
About the CEO
Get to know the leadership, hands-on experience, and operating mindset that shape every Palacio stay and every client engagement.
Jia R. Delgado - Cancer Survivor (2025)
Founder and CEO of The Palacio Properties
From foster care to CEO, Jia has worked in real estate and operations her entire career. By 20, she was already in senior management in the mortgage services industry; at 27, she became an AVP; and soon after, she served as Vice President of Operations at an Asset Management company in Scottsdale, AZ. After 25 years in executive leadership, she chose a different path—one built around meeting people from all over the world, creating memorable stays, and building a life with her two children.
That passion became Palacio Properties. Jia combined a love for hospitality with deep expertise in systems and automation to create a customer-first experience supported by consistent processes and curated, comfortable interiors designed specifically for travelers. Our model is built for short-term and vacation stays—not room-sharing—so guests can enjoy privacy, consistency, and a smooth experience whether traveling for business or pleasure. Our goal is simple: only the best locations, paired with thoughtful amenities and essentials. If we choose a property, it’s been carefully vetted by our team—so you can book with confidence.
Jia R. Delgado - Cancer Survivor (2025)
Founder and CEO of The Palacio Properties
From foster care to CEO, Jia has worked in real estate and operations her entire career. By 20, she was already in senior management in the mortgage services industry; at 27, she became an AVP; and soon after, she served as Vice President of Operations at an Asset Management company in Scottsdale, AZ. After 25 years in executive leadership, she chose a different path—one built around meeting people from all over the world, creating memorable stays, and building a life with her two children.
That passion became Palacio Properties. Jia combined a love for hospitality with deep expertise in systems and automation to create a customer-first experience supported by consistent processes and curated, comfortable interiors designed specifically for travelers. Our model is built for short-term and vacation stays—not room-sharing—so guests can enjoy privacy, consistency, and a smooth experience whether traveling for business or pleasure. Our goal is simple: only the best locations, paired with thoughtful amenities and essentials. If we choose a property, it’s been carefully vetted by our team—so you can book with confidence.
Experience
Wells Fargo Home Mortgage (2004–2014) — Vice President in Default Servicing/Asset Management
Superior Home Services (2014–2017) — Senior Vice President of Operations
In 2017, she founded what is now The Palacio Properties, applying high-rigor operational systems to short-term rentals
Leadership Style
Precision under pressure — systems that prevent problems and surface issues early
Regulatory fluency — guardrails first so growth is durable
Compassion with standards — empathy paired with excellence
Her expertise spans strategic planning, operations, financial analytics, and risk management—supported by her Six Sigma Green Belt and MBA.
Our Promise, In Plain Terms.
Only the best locations
Thoughtful amenities and essentials
Carefully vetted by our team
Book with confidence
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